Christopher
Jimenez IT Operations & Service Delivery Leader
Miami–Fort Lauderdale, FL  ·  English (Native)  ·  Spanish (Conversational)

Identified a critical firm-wide security gap at Thoma Bravo — where access was managed on a "copy, paste, and guess" basis with zero governance. Designed and deployed a full IAM framework from the ground up: role-based access profiles mapped to every title and function, a SOC-ready approval workflow for all adds, changes, and removals, and a complete audit trail aligned to SOC2 compliance standards. Transformed access control from a liability into a defensible security posture.

Developed and executed a comprehensive mobile device governance plan and enterprise MDM policy from inception — achieving $60,000+ in documented annual cost savings through lifecycle standardization, policy enforcement, and elimination of unmanaged device spend. Managed a multi-MDM environment anchored by Apple Business Manager (ABM), Microsoft Intune, and led the firm's East Region migration from Cisco Meraki to Intune (~150 users, 2024–2025).

Served as Service & Support Project Manager for the technology buildout and go-live of 8 international office openings — 3 Miami, 3 New York, 2 London — while personally traveling 85,000+ miles in 2025 to ensure white-glove delivery across every location. Built and led a cross-continental team of 5 IT associates spanning all three markets.

Led two full ITSM platform migrations as Project Lead — from scoping and vendor evaluation through data migration, workflow design, and staff training — with zero service disruption. Orchestrated full decoupling from a legacy Managed Service Provider, transitioning operations to an in-house model that reclaimed institutional knowledge and increased service velocity.

Architected Thoma Bravo's first-ever asset management framework — designing the governance model, lifecycle policies, and tooling infrastructure for a firm that previously had no formal asset tracking or control system. Recruited and developed a dedicated procurement team aligned to Finance's purchasing workflows, approval hierarchies, and spend reporting requirements.